The voice of Front is friendly, supportive, and solutions-oriented, reflecting its mission to help teams deliver exceptional customer support through seamless communication. This means copy is approachable and empathetic, with a focus on clarity and efficiency. It’s about understanding the challenges customer support teams face and offering practical, straightforward solutions that empower them to work smarter.

Writing customer stories for Front involves working closely with Front’s Director of Corporate Marketing and Senior Customer Marketing Manager to capture real, relatable experiences of teams using the platform to enhance their customer support. These stories highlight the challenges customers faced, how Front helped solve them, and the impact it had on their workflows and team efficiency. The goal is to tell a compelling narrative that not only showcases Front’s value but also resonates with other support teams looking for similar solutions.

customer stories

Exceptional service in half the time: How DealDash accelerates customer service with Front

More stories coming soon!

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