Some of the wonderful humans I’ve worked with, and their kind words.
Short and sweet
“Jess is a whip-smart writer, editor, and strategist. She is also incredibly collaborative, responsive, and kind. I highly recommend her for any content project!”
“The thing I enjoy most is Jess’s collaborative working style – she actively listens, does her own research, welcomes feedback, and contributes innovative ideas that elevate the final output. Anyone would be lucky to experience Jess’ magic!”
“Jess is an incredibly talented, creative writer, and a dream partner! Her style is versatile—playful, witty, humorous, professional, smart, you name it. ”
“Jess has been amazing to work with since day one — she’s quick, crazy smart, and isn’t afraid to push creative boundaries and try something bold and daring.”
“There is no greater experience than collaborating with a partner that is thoughtful, meticulous, strategic, reliable, and consistent. Jess brings all of those qualities (and more) to projects both large and small every day.”
“Jess is truly a joy to work with, and an absolute magician with words. ”
“I cannot recommend Jess enough. I feel incredibly fortunate to have worked with her, and miss her every day.”
“Jessica is a dream to work with — a collaborator, a self-starter, a leader, and, most of all, an amazing, clear communicator who’s able to unravel even the most complicated of concepts and spin it into something beautiful, punchy, and blissfully jargon-free. ”
“Jess has an innate ability for building upon—but never over-leveraging—marketing messaging points through relatable, authentic storytelling that meets the reader on their terms. Her writing is clear, concise, human, and...at a time when most content marketing fails to stand apart... never, ever ordinary. ”
“Jessica is a force.
When she’s on a project, the team and work benefit in every way. She brings an amazing level of care and craft to everything she does, as well as an infectious energy and creativity. ”
“She’s been an excellent partner in reimagining our enterprise case studies and an absolute delight to work with. Suffice it to say, Jess is an editor’s dream collaborator.”
“Jess is a brilliant wordsmith, highly collaborative, and does what’s needed to get things done.
She lights up every room with positive energy and is a true leader — managing other writers and mentoring everyone on the team.”
“If you’re looking for someone who can think outside the box or someone who can bring your business to life or someone to inspire you, Jess can do it all. I can’t recommend her enough.”
“ I greatly appreciate her strategic thinking in her work, she’s an amazing collaborator whether it’s a live brainstorm work session or when she’s taking a lead on content wireframe – She’s always very flexible when working with a designer and to accommodate a design need!”
“Jess was assigned ownership of driver communications, an unenviable task to be sure. And she made an immediate impact. Jess proactively began to create an editorial style guide for consistency to align the entire company on how to properly talk to drivers (a crucial-but-mercurial audience). She worked with co-founders, stakeholders, and drivers directly. And throughout all the speed bumps, road blocks, impossible deadlines, subjective opinions (oh the subjectivity!), and more, somehow Jess maintained an infectious, positive attitude and never dropped the ball.”
if you have a little more time …
“Jess is a whip-smart writer, editor, and strategist. We’ve worked on several projects together during my time at Slack, and I’m always impressed by her ability to quickly distill complex technical product information into clear, concise, and human copy — all while staying true to Slack’s unique brand voice. She is also incredibly collaborative, responsive, and kind. I highly recommend her for any content project!”
“I had the pleasure of working closely with Jess to elevate Webflow’s customer storytelling with case studies showcasing customers’ success with our platform. Having Jess on board as my partner in crime has enabled us to *increase customer story production by 3x in one year!*
Jess is an exceptional writer who brings an unparalleled level of commitment to her work. She not only meets deadlines consistently but also exceeds expectations with the quality of her work. The thing I enjoy most is Jess’s collaborative working style – she actively listens, does her own research, welcomes feedback, and contributes innovative ideas that elevate the final output. Anyone would be lucky to experience Jess’ magic!”
“Having worked with Jess for the past six months on a variety of projects requiring written content, editing creative brain power, I cannot sing her praises enough. If you are looking for a true professional that churns out top tier work without breaking a sweat, Jess is your gal.
From customer stories, to blog posts to web page copy and beyond, Jess has been a blessing to our team. She is extremely good at sticking to timelines, managing up to ensure timelines are met, proactively offering solutions to questions she has, communicating status updates and providing recommendations on how to improve/tighten up/adjust language.
Jess has an eye for making stories flow and turning the mundane into something magical. I truly trust her with all my work and actively ask to partner with her when I can. Jess is always cool as a cucumber, and when things get hairy or I get stressed, she stays calm, cheerful and collected. We recently had an incident that you could call a fire drill, and Jess saved the day after hours without a single complaint or stress.
Most of all, Jess gets the job done. Jess is such a talent and not once have I been disappointed in her work. Even when I am disappointed in my own performance on a job, I find no fault with Jess’ contributions. She really is a reliable, steady hand to work with. Jess has turned my basic work into concise, powerful, believable end products.
Perhaps most importantly, Jess is a joy to work with. She is always positive, eager to complete a task and never gets short when we ask her for more at the last minute. She really is the type of person that makes any project feel good to work on as she is a good human. Again, I cannot recommend Jess enough as a professional and as someone that I just personally really like to work, joke and banter with.”
“Jess has been amazing to work with since day one — she’s quick, crazy smart, and isn’t afraid to push creative boundaries and try something bold and daring. Jess has an innate talent for crafting engaging copy and fearlessly tackles new creative challenges.
Starting with a small project, Jess quickly became a valuable member of the team with her unmatched level of creativity and strategic thinking. Her ability to grasp a brand and its audience is truly remarkable. She has a rare combination of creativity and strategic thinking, which were instrumental in our efforts to redefine our verbal identity. Working on projects that span across different time zones and cultures has also highlighted her ability to effectively collaborate with key stakeholders to deliver outstanding results.”
“Jess is an incredibly talented, creative writer, and a dream partner! Her style is versatile—playful, witty, humorous, professional, smart, you name it. She flexes easily across brand and product-oriented content, is quick to incorporate feedback, and is always mindful of the distribution channel and format. She’ll put in the work to learn and refine, and she’s a flexible, communicative collaborator.”
“There is no greater experience than collaborating with a partner that is thoughtful, meticulous, strategic, reliable, and consistent. Jess brings all of those qualities (and more) to projects both large and small every day.
Over the past year, I’ve worked directly with Jess to tell GitHub’s community stories and launch The ReadME Project. She played an integral role in every step of the process—from iterating on templates and formats to writing messaging relevant to our community. With every story she writes, Jess steps into each of our customer’s shoes, delivering powerful, first-person stories that tie humanity and technology together. Jess’ skill set is versatile and it shows in both her writing and work style. On top of that, she is fun to work with! I truly could not ask for a better partner in producing stories for our global audience.”
“When I partner on a project with Jess, I know the final product will be compelling and inspire readers to take action. Whether it’s a deep dive on a particular Slack feature (like, “50-page book highlighting a dozen customer use cases” deep) or crafting short-form customer stories and video scripts to reach a very specific audience (developers, CISOs, the frontline support rep at your friendly neighborhood call center, you name it), Jess does her homework—and it shows!
She has an innate ability for building upon—but never over-leveraging—marketing messaging points through relatable, authentic storytelling that meets the reader on their terms. Her writing is clear, concise, human, and...at a time when most content marketing fails to stand apart... never, ever ordinary. We’re extremely fortunate to have her on our editorial team.”
“I’ve had the pleasuring of working with Jess for over a year. During that time, she’s consistently delivered the highest-quality copy and has never missed a deadline.
She’s truly a gifted and versatile wordsmith who can tackle any topic and adapt quickly to evolving guidelines. Jess is meticulous with the small details and adept at synthesizing big ideas into a cohesive narrative. She’s been an excellent partner in reimagining our enterprise case studies and an absolute delight to work with. Suffice it to say, Jess is an editor’s dream collaborator.”
“Jessica is a force.
When she’s on a project, the team and work benefit in every way. She brings an amazing level of care and craft to everything she does, as well as an infectious energy and creativity. She makes strategy look easy, and has a knack for transforming complex concepts into intuitive, clear content. She’s also one of my favorite writers to read regardless of the brand, as she manages to harness and elevate every brand’s voice and words in endlessly creative ways. Like many others, I already look forward to working with Jessica again. ”
“I have been working alongside Jess for well over six years. As a worker, she is organized, driven, and thoughtful. As a writer, she is endlessly creative, hawk-eyed, and thorough. As a person, she is truly one-of-a kind: honest, genuine, and full of life.
I first met Jess when we were working together at Gilt and she became my favorite partner for brainstorming quippy marketing copy. Even after we both left, she was always my second set of eyes on any thing I wrote; always able to make my voice shine while keeping things concise and structured. Today, we freelance together and it is truly a joy getting to work with her. She’s always on, always ready for a new challenge, and is just an all-around awesome person.
If you’re looking for someone who can think outside the box or someone who can bring your business to life or someone to inspire you, Jess can do it all. I can’t recommend her enough.”
“Jess is truly a joy to work with, and an absolute magician with words. I’ve had the pleasure of working with Jess as a freelance writer and content strategist for BetterUp’s Coach Experience team since December 2018.
Jess is not only a fantastic writer - dreaming up, crafting, and perfecting countless polished communications for us - but she is also a gifted strategist and operator. Just over a month into our partnership, Jess led us in defining our brand’s voice and spinning up a robust communications playbook and request process with minimal support and a ton of craftsmanship.
Above all, I have always been particularly impressed with Jess’s positivity, responsiveness, flexibility, and deep level of care in the quality of her craft. Collaborating with her is delightful, whether we’re brainstorming subject lines or digging through complexities of a challenging creative brief.
Any team would be lucky to have Jess’s creative support! ”
“I had the honor and pleasure of working with Jess for over two years at Lyft. When I joined, she had built and was spearheading all driver comms — advocating for and supporting millions of people at every stage of their journey driving with Lyft. She honed an expertise in this diverse audience, being thoughtful about the tone and voice for every SMS, in-app notification, or email. She continuously investigated insights and even set up monthly meetings with our customer support team to ensure our messages were resonating well and maintaining trust with our drivers.
Jess’ skills and impact don’t stop there. She’s also led copy and content strategy for the company’s biggest initiatives: the GTM campaign for the new Lyft app, our annual Economic Impact Report, and brand guidelines to name just a few. Jess is a brilliant wordsmith, highly collaborative, and does what’s needed to get things done.
She lights up every room with positive energy and is a true leader — managing other writers and mentoring everyone on the team. I’ve personally learned so much from her and truly hope we’ll find ourselves in the same company (or city!) down the road.”
“Jess Dawson was my first hire as a newly-minted manager at Lyft. This was during the early days of Lyft, when clarity was scarce, alignment was fickle, and timing. just. wasn’t. Jess was assigned ownership of driver communications, an unenviable task to be sure. And she made an immediate impact. Jess proactively began to create an editorial style guide for consistency to align the entire company on how to properly talk to drivers (a crucial-but-mercurial audience). She worked with co-founders, stakeholders, and drivers directly. And throughout all the speed bumps, road blocks, impossible deadlines, subjective opinions (oh the subjectivity!), and more, somehow Jess maintained an infectious, positive attitude and never dropped the ball.
In fact, the more that was put on her, the more she delivered. She quickly became a superb utility writer, swiftly and deftly jumping from content-dense emails to advertising headlines to video scripts and everything in between. Did I mention she was managing a team all her own at this point? No? Well, she was. She was adored and respected by her direct reports, peers, and of course, her manager. However, it’s not all rainbows and cupcakes with Jess Dawson. The whole flesh out vs. flush out usage thing is really her Achilles heel. ”
“Jessica was an incredible writer to be partnered with. I worked with Jessica on numerous creative projects specifically on Product Marketing at Lyft, ranged from social medias, blog posts to microsites. I greatly appreciate her strategic thinking in her work, she’s an amazing collaborator whether it’s a live brainstorm work session or when she’s taking a lead on content wireframe – She’s always very flexible when working with a designer and to accommodate a design need!”
“Jess is an all around joy.
She is the creative thinker that you want at the table for any project at hand due to her ability to translate complex problems and ambiguous strategies into on-brand, amazing content in the voice of the consumer. Her quick wit, positivity and spark often left me in awe - especially under tight timelines. I hope our paths cross in the future; she’s greatly missed.”
“Jessica is a dream to work with — a collaborator, a self-starter, a leader, and, most of all, an amazing, clear communicator who’s able to unravel even the most complicated of concepts and spin it into something beautiful, punchy, and blissfully jargon-free. She’s smart as a whip and able to flex and bend with the many, many types of situations that come with start-up/creative life, from last-minute deadlines to complex briefs. Jessica is one of the most talented writers I’ve ever had the great joy to work with — I hope to be able to work with her again sometime soon. ”
“Jess is a PRO. At Lyft, she was our lead writer for all Driver comms, hands down the most difficult business pillar as a writer. She handled every project, big or small, with the upmost grace. Not only was she a bad-ass writer, but she was team leader and a super collaborative creative & stakeholder partner. And on top of everything, she always had a positive attitude and created relationships with stakeholders who still talk about her today. I cannot recommend Jess enough. I feel incredibly fortunate to have worked with Jess, and miss her everyday.”